You’ve finally found a solution that ticks the boxes and solves the problems; you’ve got the sought-after buy-in and budget approval from upstairs. Result!
There’s installation and setup to go through, then testing and the dreaded staff training. And this is the challenge, how do you make sure users understand and adopt a tech solution that you just know is gonna make their lives easier?
Enter Onboarding. Any solution worth its salt will do most of the hard work for you. And this goes beyond laying out the installation journey. Onboarding is essential in embedding a solution into an organisation and supporting new user engagement to improve the experience for the user.
The Eureka Moment
A product onboarding’s job is to help every user have that eureka moment. The solution makes sense, and the user can visualise using the product and all the problems it will solve. A new normal is created, making the way they worked before seem clunky and archaic.
Without onboarding, users may lose interest or write off a product without realising the value of features and the positive impact they could have.
Initially published by DisplayNote.
So delve into what goes into good onboarding and how you can successfully implement all our solutions. If you need a little guidance with the basics, take a look through our Getting Started online guide.