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Levels of service and support

Levels of Service and Support

Clevertouch is open for business, as close to normal as possible. Orders are being taken, deliveries are still going out, and our Support Team are still in place.

At Clevertouch, our main concern has been the health and safety of our colleagues, customers and suppliers. Our thoughts are with anyone who has been affected by the Coronavirus outbreak, and we wish you all the best of health in this difficult time.

We are committed to providing continued support to you all, and have been developing new working practices so that we can best support you. Our team are used to working remotely and holding meetings via online platforms, and therefore these changes should have no impact on levels of productivity or support. Our entire office-based workforce is now successfully working from home. Our business hours remain unchanged, and we are working on the phone and over email with no disruption to levels of service.

We have made the decision to put together online training videos for Clevertouch and Sedao, and these training packages will be available for free for both trade and end user customers. Please look out for an email from us in the next week with more details.

If you have any questions, please do get in touch. Below are the contact details for the Clevertouch team.

Contact details
Main Switchboard: +44 20 8319 7700, info@saharaplc.com

Directors
Shaun Marklew: +44 20 8319 7768, shaun.marklew@saharaplc.com
Adam Kingshott +44 20 8319 7712, adam.kingshott@saharaplc.com
John Ginty +44 20 8319 7752, john.ginty@saharaplc.com
Simon Chidsey simon.chidsey@saharaplc.com
Mark Starkey mark.starkey@saharaplc.com
Pat Foley patrick.foley@saharaplc.com

Sales Team
Brett Stallard: +44 20 8319 7759, brett.stallard@saharaplc.com
Ian Parkin: ian.parkin@clevertouch.com
Ben Kimble: +44 20 8319 7785, ben.kimble@saharaplc.com
Jack Willson: +44 20 8319 7738, jack.willson@clevertouch.com Sam Hockey +44 20 8319 7762, samantha.hockey@clevertouch.com


Daniel Morris: daniel.morris@saharaplc.com

Support Team
Rob Xenos: +44 20 8319 7742, rob.xenos@saharaplc.com
Paul Harnett: +44 20 8319 7796, paul.harnett@saharaplc.com

Customer Services
Cristina Bugiani: +44 20 8319 7748, cristina.bugiani@saharaplc.com

Finance
Brian Ethakadu: +44 20 8319 7707, brian.ethakadu@saharaplc.com

Purchasing
Toni Campfield: +44 20 8319 7721, toni.campfield@saharaplc.com

Sweden
Mikael Nilsson: +46 (0) 766 44 05 20, mikael,nilsson@saharaplc.com

Germany
Wilfried Tollet: +49 (0) 172 4597111, wilfried.tollet@clevertouch.com

Holland
Nick Pietza: +31 (0) 6 422 53 575, nick.pietza@clevertouch.com

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Our business hours remain unchanged, and we are working on the phone and over email with no disruption to levels of service.“